Desktop Support Engineer Level 2 - URGENT
Posted on Oct 25, 2019 by Global Technology Solutions Ltd
Deskside Support Engineer level 2. Location Cork, Ireland.
Onsite clearance will be required if offered a role.
We have an fantastic opportunity for a Desktop Support Engineer to join our clients team providing end user workspace support to our clients customer. Services provided are predominantly end user workspace incident and IMAC's/PC life cycle with occasional hardware break fix and hands and eyes activities.
As a Desktop Support Engineer you will join a small team of engineers providing end user workspace (EUWS) support to the end customer. You will work closely with the customer so a high level of customer focus and the ability to communicate effectively is essential.
The successful candidate must be self motivated and have the confidence to make decisions on their own initiative.
There may be an occasional requirement to backfill/assist on other local sites so a driving license and access to a vehicle is required.
Hours of work are between 08:00-16:00 (with 30 Minutes lunch break)
The work includes
*Managing site activities and workload to ensure SLA's are met. There may be some preparation and management of site documentation and assisting the team lead and account SDM with any escalations. Assist to ensure Health and Safety requirements are met and kept up to date.
*Second level support of the client and application software on a range of multivendor laptops and PC's as well as Apple equipment (iPads and iPhones mainly).
*PC life cycle and asset management
*Other IMAC activities including office moves and software installations
*Support of mobile devices, mainly Apple iPhones and iPads
*A small amount of Hardware break fix may be required.
*Hands and eyes activities may be required on occasion to assist 3rd line support or partners.
*Be able to assist in the of management small projects/change. eg hardware or application updates
*Proactive meeting room checks to ensure telephony and AV equipment is fully operational
*Proven software and hardware troubleshooting skills
*Experience of supporting Windows 7 and Windows 10 client.
*Experience of supporting Microsoft Office suites including Office 365
*Experience of remote support using MSRA, Lync/skype and Remote Desktop
*Excellent written and verbal communication skills
*Ability to work under pressure to meet SLA's
*Ability to work under own initiative
*Ability to work in a team both locally and in a geographically dispersed environment
*A+ or other relevant certification
*A high level of customer focus
* Knowledge of smartphone support in particular iOS devices
* Knowledge of Service NOW call management system
* Basic network knowledge including TCP/IP and broadband
* SCCM application deployment
* Experience of working in a corporate managed service environment
The candidate must be willing to undergo the customers security clearance process prior to being accepted for the role.
If you have the required skills and experience please apply now!
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