Our client is rationalising its Atlassian installations and is looking for an experienced Jira/Confluence administrator to lead, design and perform the migration, in addition to providing ongoing business-driven enhancement and administration of Jira and Confluence.

We need someone who has a deep understanding of Jira and Confluence administration and how this can be safely applied in a complex environment that covers software & IaaS development, product support and user-centric design.

The successful candidate will be expected to work closely with users to understand their needs and provide a solution that meets the needs they have described, all at pace.

Key areas of enhancement are:

• New, bespoke Jira projects to support business needs
• Integration with Service Now to enable strategic incident management approach
• Performance tuning

We are looking for expert-level knowledge and deep experience in:

• Jira and Confluence
• Atlassian plugins (including writing groovy for script runner)
• Safely migrating Jira and Confluence projects/spaces and users to a new installation
• Co-designing effective Jira workflows/schemes with delivery leaders
• Designing and running an administration function fit for regular requests for new users, new spaces, customised Jira workflows/schemes for projects etc
• Reviewing and improving security groups and roles to improve ease of management
• Ensuring effective communication between stakeholders for the design and transition to the single installation
• Performing upgrades with communication to affected end users
• Optimising and improving Jira/Confluence performance
• Working at a good pace

Desired:

• Previous work in an agile environment, and have experience of creating and managing infrastructure solutions in AWS

Primary Responsibilities:

• Maximise support function.
• Manage projects using Jira and Confluence (Atlassian).
• Perform analysis to simplify and improve processes.
• Migrate to Atlassian cloud.
• Collaborate with the rest of the service team for analysis.

If you feel you have the skills and experience needed for this role; please do apply now.