ServiceNow Service Manager/cmdb & csdm/itl/Scripting/rest/soap/data flows

We are seeking an experienced ServiceNow Service Manager to take strategic ownership of the ServiceNow platform, supporting mid- to long-term development and ensuring alignment with business needs. This role requires a blend of technical leadership, stakeholder management, and hands-on ServiceNow expertise.

Location: London (Hybrid - 2 days onsite per week)
Level: Vice President
Department: Infrastructure Management
Reports To: Director, Infrastructure Service Management

Key Responsibilities:

• Lead the strategic design, development, and implementation of ServiceNow solutions.

• Provide expert guidance on platform architecture, integrations, and best practices.

• Act as the primary liaison between internal teams and ServiceNow vendors/developers.

• Translate business needs into ServiceNow solutions and roadmaps.

• Oversee vendor deliverables, manage scope, and handle change orders.

• Deliver presentations and demos that align platform strategy with business goals.

• Support and mentor team members with ServiceNow training and knowledge sharing.

• Manage and maintain CMDB and align with Common Service Data Model (CSDM) standards.

Core Skills & Experience:

• 5-7 years of hands-on ServiceNow development or management experience.

• Proven ability to implement and configure ServiceNow across multiple modules.

• Deep understanding of ServiceNow ITSM and platform architecture.

• Skilled in gathering business requirements and converting them into technical solutions.

• Experience with upgrade and patch management within ServiceNow.

• Proficiency in managing update sets and promoting code across instances.

• Knowledge of CMDB design, discovery, and maintenance including KPI reporting.

• Experience with system integrations and common integration methods.

• Familiar with ServiceNow development and administration techniques.

• Strong communication and stakeholder engagement skills.

• ITIL Foundation certification required; ITIL Expert preferred.

• Practical experience applying ITIL frameworks and service management best practices.

• Excellent analytical and problem-solving capabilities.

By applying to this job you are sending us your CV, which may contain personal information. Please refer to our Privacy Notice to understand how we process this information. In short, in order to supply you with work finding services, we will hold and process your personal data, and only with your express permission we will share this personal data with a client (or a third party working on behalf of the client) by email or by upload to the Client/third parties vendor management system. By giving us permission to send your CV to a client, this constitutes permission to share the personal data that would be necessary to consider your application, interview you (Phone/video/face to face) and if successful hire you. Scope AT acts as an employment agency for Permanent Recruitment and an employment business for the supply of temporary workers. By applying for this job you accept the Terms and Conditions, Data Protection Policy, Privacy Notice and Disclaimers which can be found at our website.