Title: ServiceNow Developer (not pure developer)

Location: Brussels (50% onsite is mandatory)

Duration: 18months + Rolling Contract

Budget: €400 - €450 per day, all inclusive

Local Belgian candidates (priority)

Languages: French OR Dutch is a bonus/not mandatory

ServiceNow Developer (Focus on Maintenance and Incident Resolution)

• Not looking for a pure developer building apps from scratch.
  Instead, we want someone who maintains, supports, and improves an existing ServiceNow instance, and handles incidents and small changes.

We are seeking an experienced ServiceNow Developer to support the day-to-day operations of a large-scale ServiceNow environment.

This role is ideal for someone with a strong ITIL background, hands-on platform maintenance experience, and incident resolution expertise.

This is not a greenfield implementation role - instead, your focus will be on maintaining, optimising, and supporting an already mature ServiceNow platform within a complex enterprise environment.

Responsibility:

• Monitor ServiceNow platform health and performance
• Execute run and maintenance tasks (eg small enhancements, LCM, license management)
• Act as 2nd/3rd line for Incident Management in ServiceNow

Work closely with process owners to manage:

1. Incident Management
2. Problem Management
3. Change Management
4. Asset Management

• Support Release Management: prepare runbooks, present to CAB, validate releases
• Analyse and improve workflows and automate manual processes
• Build and maintain reports and dashboards
• Collaborate within Agile or Scrum teams
• Implement internal business processes on the ServiceNow platform
• Integrate data via APIs and external system interfaces
• Configure and analyse inbound/outbound email interactions
• Support migration from Legacy tools into ServiceNow
• Design and implement custom workflows and automated exports

Experience needed in:

• Strong hands-on experience in ServiceNow platform maintenance and support
• Deep understanding of ITIL processes (Incident, Problem, Change, Asset)
• Experience supporting ServiceNow releases and CAB coordination
• Ability to troubleshoot and resolve ServiceNow issues at 2nd/3rd line level
• Familiarity with API integrations, data feeds, and workflow configuration
• Experience with email interface configuration in ServiceNow
• Proven experience with process optimisation and automation
• Ability to work in a complex enterprise environment with multiple stakeholders

Certifications needed:

• ServiceNow Administrator Certification - Mandatory
• ITIL Foundation Certification - Mandatory
• ServiceNow Implementation Specialist - BONUS
• Cloud infrastructure knowledge - BONUS