Hays Recruitment are working closely with an organisation in York to recruit an IT Support Analyst on a temporary basis.

Your new role
1st/2nd Line Support
Onsite in York
£185 p/d
Inside IR35
3-Month Contract

Key Skills & Experience

• Experience providing 1st and 2nd line IT support in a busy environment
• Experience supporting Microsoft 365
• Familiarity with Active Directory (account creation, password resets, group memberships)
• Imaging and deploying laptops using tools like Intune and SCCM
• Experience with hardware setup and troubleshooting (laptops, desktops, peripherals)
• Excellent communication and customer service skills
• Ability to log, manage, and resolve tickets using an ITSM system
• Awareness of SLAs and prioritisation of incidents and requests
• Experience supporting remote users (via Teams, remote desktop, or similar tools)
• Basic knowledge of macOS and Apple device support (desirable but not essential)

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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