Application Support Analyst
£45,000 - £50,000 per annum
Permanent | Onsite

We're working with a growing organisation to find a capable and proactive Application Support Analyst to take ownership of key business systems and ensure smooth day-to-day operation across the ERP ecosystem. This is a fantastic opportunity to join at a pivotal stage, as the final system rollout is completed-giving you the chance to become a go-to expert from day one.

What You'll Be Doing:

• Providing hands-on support for core applications-resolving technical issues, fielding user queries, and helping to maintain performance and stability.

• Acting as the primary contact for system-related queries (1st line access/password support; 2nd line configuration and break/fix).

• Monitoring performance and proactively ensuring system reliability.

• Handling incidents efficiently to minimise downtime and business disruption.

• Liaising with third parties around updates and releases, ensuring internal teams stay informed and aligned.

• Promoting best practice and reducing technical debt within the solution.

• Maintaining clear and thorough documentation of configurations, processes, and change history.

• Supporting additional business applications as needed by the wider IT team.

• Staying up to date with relevant trends and technology developments.

What We're Looking For:

• Experience in system administration and technical support.

• Strong troubleshooting skills with a methodical and analytical approach.

• Familiarity with incident management and system monitoring tools.

• Comfortable juggling multiple tasks or projects in a dynamic environment.

• Knowledge of cloud environments and security best practices.

• Confident communicator and strong team player, able to work independently when needed.

• Eligibility to attain UK Security Clearance at SC level.

Desirable (but not essential):
ITIL, CISA, CISSP certifications or equivalent understanding of frameworks.