Incident Communications Manager

Location: London

Work Pattern: Hybrid - 2 days on site

Rate: Outside IR35

Role Purpose:

You will be managing the business and technical incidents and high priority problems to resolution to ensure minimal impact to the business and client's business and analysing incidents and problems, identify trends and develop working practices and resolutions to minimise the risk of recurring issues.

You'll communicate and work proactively with wider business stakeholders and managing expectations, ensuring strong customer relationship is kept.

Role Responsibilities:

• Develop the Business Incident operation.
• Organise support and other resources during major incidents to reach resolution as quickly as possible.
• Bridge calls and manage communications with internal and external stakeholders.
• Proactively identify potential problems and resolve them before they have an impact on the business.
• Work closely with the Change and Release Management team to ensure changes have been raised to resolve incidents and known errors and that the impact of changes are fully understood.
• Work closely with key suppliers that support the business to reduce issues and improve resolution speed.

Key Skills and Experience:

• Experience of working with incident management, identifying root causes, advising on solutions and remedial actions, during and after a major incident
• Previous experience managing customers expectations
• Excellent written and verbal communication skills
• Strong accuracy and attention to detail
• Strong Stakeholder Management

If this sounds like you, please apply below!