Role: IT Service Desk Analyst
Location: West London - onsite
Contract Duration: 4 months + Ext
Pay: up to £120/day Inside IR35
Working hours: 36 hours each week

An enthusiastic and energetic IT Service Desk Analyst is required by an exciting organisation base in the heart of London. This exciting company are looking for a Service Desk Analyst confident communicator with great customer service experience. This is a great opportunity to kickstart your career within the tech industry.

Responsibilities:
The IT Service Desk Analyst will be:

• Building laptops and desktops
• 1st line support for diagnosing problems and issues.
• Liaising with networks to troubleshoot and diagnose first line faults.
• Logging phone calls and triaging queries using Zendesk.
• Handling service requests and incident logging, ownership, updating and closure
• Creating IT Accounts and supporting applications/corporate systems
• Providing first line troubleshooting and incident resolution, escalating as appropriate
• Asset management (mobile devices, laptops, desktops, etc.)
• Producing documentation including user guides/FAQs
• Updating documentation as required
• 1st/2nd Line IT Support
• Assisting AV, Network and Infrastructure teams with projects

Essential Requirements
The IT Service Desk Analyst will have:

• Built laptops and desktops
• Active Directory account management experience - password resets, account creation, distribution list management
• Experience logging tickets
• Experience supporting Windows
• Laptop/Hardware support
• Excellent verbal and written communication skills
• A passion for IT and technology (ITIL desirable)
• Experience of using Microsoft tools including Excel
• Excellent customer service

It would be great if you have the below experience:

• Intune
• Experience supporting Mac OS and devices
• Experience building
• Office 365 suite - SharePoint, OneDrive, Teams
• ITIL

We are looking for an enthusiastic and confident individual who is looking for an exciting challenge in a welcoming company. You must be personable and a great communicator. If you would like to be considered for the IT Service Desk Analyst role, please apply in the initial instance.

Service Desk Analyst, Deskside Analyst, Deskside Engineer, Desktop Support Analyst, 1st/2nd Line Analyst