2nd Line Support
SC Cleared
6 month contract via Umbrella
Surrey based - 5 days a week on site

Job Overview:
Onsite support is required for a client facing resolver group. The role involves working with the users face to face to fix hardware issues, or software issues where the service desk are unable to assist.

Working on tickets assigned by Helpdesk/Level 2/Self-service tickets ranging from fixing users' hardware, correcting cabling faults, replacing users iPhones (as and when requested by Telephony team) and software re-builds.

Responsibilities:

• Prioritise and co-ordinate own and others work schedules to ensure that business and customer needs are met and deadlines are adhered to.
• Able to communicate on complex issue to meet business and customer requirements to avoid escalations.
• Act in accordance with Security Policies and report any potential or actual Security events or other Security risks to the organisation.
• Advising and providing support to customers to satisfactorily resolve queries and escalating where appropriate.
• Proven track record of working in a team environment.
• Be flexible and adaptable to changing business needs and comply with any reasonable management requests.
• Ticket queue management and ownership
• Maintain knowledge and ensure scheduling best practices are adhered to.
• Contacting users to arrange appointments, updating tickets and ensuring we deliver to SLA's.

If this position is of interest to you, and you have an active SC Clearance, please apply now!

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.