We're looking for a Service Manager to join our team on a 3-month rolling contract, working 3 days per week on-site with a key client in Leeds. This role is inside IR35, with a rate of £400 per day.

In this position, you'll be responsible for the end-to-end delivery of IT services across multiple platforms and channels, ensuring performance, availability, and continuous improvement within an ITIL®-aligned environment. You'll manage incidents, requests, and service optimisation, while building and maintaining strong relationships with key stakeholders to deliver exceptional user outcomes.

What we're looking for:

• Proven experience in Incident/Request Management (ideally with ServiceNow)

• Strong knowledge of ITIL 4 practices (Foundation + Practitioner required)

• Excellent stakeholder management and communication skills

• A proactive, detail-oriented mindset with a passion for continuous improvement

• Experience in multi-provider or SIAM environments is a bonus!

This is a fantastic opportunity for an experienced professional to make a real impact in a fast-paced, delivery-focused environment.

Contract details:

• 3-month rolling contract

• Inside IR35

• £400 per day

• 3 days per week on-site in Leeds