Junior DevOps Engineer - API Integration Experience

Company and Opportunity:

Essex-based FinTech provider requires a Junior DevOps Engineer, to support their SaaS/Software Provider's applications, with a focus on SaaS platforms and API-driven services. You will be the primary point of contact for customer support, troubleshooting, ensuring all service level agreements (SLAs) and customer service requirements are consistently met. You will also assist customers with API integrations, help them understand documentation, and ensure a high level of customer satisfaction. As you will be the main point of contact from users, you will log detailed forensic information, track support tickets, and work to resolve issues in a timely and efficient manner, as well as collaborating with internal teams, including the Development Team and Customer Success. This is an office-based role, with the opportunity to be able to work Hybrid, after appropriate training/probation period.

Core Skills for the Junior DevOps Engineer role are:

• 1+ years commercial experience working within a SaaS or software/application environment.
• Experience of SOAP/REST APIs, OAuth authentication, JSON/XML, and experience with log monitoring tools (Splunk, Graylog, Elastic Stack etc).
• Experience with Cloud - AWS, Azure, or Google Cloud.
• Understanding/experience of SQL or NoSQL databases is a bonus.
• Knowledge of API security best practices (OAuth, SSL/TLS).
• JIRA - tracking & ticketing creation
• Any experience/knowledge in payment systems/processing will be a bonus, along with associated professional certifications (API, Security+, CompTIA A+ etc.)

Responsibilities:

• 1st point of contact for customer interaction and enhancing the customer experience.
• Technical Support & Troubleshooting - for API integrations, HTTP responses etc.
• SLA's & Ticket Management.
• Analysis, Collaboration & Reporting - interacting with customers, engineering teams and the Product Owner.
• Strong documentation and communication including performance metrics, ticket resolution performance and keeping documentation up to date.

This is an office-based role that pays between £30K-£33K dependent on experience, plus benefits package.

Please apply now to discuss the Junior DevOps Engineer - API Integration Experience role.