Linux Support 1st/2nd Line Support Technical Service Desk Operations Team

2 years plus experience

Excellent opportunity to break into finance/Banking

Genuine career path

City based Global Financial

WFH/Office blend

£50-55K plus a generous package

Our client a leading Tech driven Exchange based in the City is looking to hire a 1st/2nd line Linux Support person to assist with the day-to-day operational monitoring of the their exchange platforms. You will be responsible for providing 1st, 2nd line Linux technical support, troubleshooting, and maintenance for Linux-based systems. You will require a good understanding of Linux environments, excellent problem-solving abilities, and a customer-centric attitude. You will work closely with highly technical internal teams and end-users to ensure the smooth operation of Linux-based Servers and systems. This is a key role with huge scope to learn new skills.

Responsibilities and Duties

Monitor and support live exchange platforms during operational hours.

Provide 1st and 2nd line support for IT infrastructure.

Responsible to log, categorise, and prioritise IT or security alerts to resolution or triage and escalate as necessary.

Manage and respond to queries/tickets sent to the infrastructure team from both internal teams or external clients.

Assist in the installation, configuration, and maintenance of Linux-based Servers and systems.

Assist in the administration of logging and alerting services (Nagios, SolarWinds, etc).

Assist the Linux or DevOps team with projects as appropriate.

Required Skills/Experience

Experience working in a Red Hat Linux environment.

RHCSA or similar is advantageous but not required.

An understanding of Linux operating systems (file system, best practices in terms of permissions management, management of system logs, services, performance monitoring, systems life cycle etc.)

Experience monitoring/optimising system performance, troubleshoot issues, and implement solutions to enhance overall efficiency.

Prior experience using a ticketing system within a helpdesk environment.

Experience using and/or administering IT monitoring systems such as Nagios or SolarWinds

Some Scripting on Linux systems bash desirable.

Strong analytical and organizational skills, with passionate attention to detail and a willingness to learn new skills.

Please forward your details to receive a full job description.