Job Title: Technical Support Engineer

Job Description

We are seeking a highly skilled and experienced Technical Support Engineer to provide exceptional technical support for our clients range of AI services. This role requires a proactive individual with a strong technical background, natural curiosity, and experience in setting up a support function and team within an organisation.

• Provide technical support for our suite of AI services, ensuring timely resolution of customer issues.
• Diagnose and troubleshoot issues with our AI services, providing resolutions and translating responses for the correct audience.
• Collaborate with various cross-functional teams, including development, product management, and other product teams, to resolve complex technical issues.
• Develop and maintain comprehensive documentation for support processes, troubleshooting guides, and FAQs.
• Assist in setting up and managing a robust support function, including the implementation of support tools, systems, and processes.
• Train and mentor junior support staff.
• Monitor and analyse issues and metrics to identify problems and areas for improvement.
• Ensure customer satisfaction by providing exceptional service and maintaining strong relationships with support and product teams.
• Stay up to date with the latest developments in AI technology and our services.

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as a Technical Support Engineer or similar role, preferably within a large organisation.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a cross-team function in a fast-paced environment.
• Customer-focused mindset with a commitment to delivering high-quality support.
• Familiarity with support ticketing systems.
• Familiarity with logging tools.
• Skills with Database queries.
• Understanding of code and code management systems.
• Strong SQL Skills is a must

• Experience with AI services and technologies.
• Experience in setting up and managing support functions, including the implementation of support tools and systems.
• Strong technical skills, including knowledge of AI technologies, software development, and complex troubleshooting.
• Certifications in relevant technologies or support methodologies.

We offer the opportunity to work within a large tech organisation that values innovation, collaboration, and professional growth. Our team is dedicated to transforming businesses with cutting-edge AI solutions, and we support a dynamic work environment that encourages learning and development. We believe in maintaining a healthy work-life balance and provide our employees with the flexibility to work remotely.

This role offers flexibility to work remotely from the UK. The work environment is dynamic and fast-paced, with a focus on collaboration across various teams. You will use the latest technologies and support tools to ensure effective and efficient customer support. The dress code is casual, promoting a comfortable and inclusive atmosphere.

Scotland, UK

.00 GBP Daily

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.