NO SPONSORSHIP

Technology Operations - Linux, Windows, CI, IBM, UC4 Scheduling

SALARY: $80K - $94K PLUS 10% BONUS

LOCATION: DALLAS

This is a 3rd shift position with the following schedule:

Hours: 10:30pm to 7:00am central

Days: Monday through Friday

First level incident identification continuous improvement (CI) Mainframe IBM JCL Linux Unix Windows Network Storage application life cycle scheduling application tools UC4, control-m, MQ etc.

This role will reside in Technology Operations and will work closely with a broad cross-section of the organization including the following teams: Production Control, Production Support, Release Management, Platform Services, Storage, Cloud, Linux/Unix, Networking, Business Operations, Change/Problem/Incident Management. The primary focus of this role is to ensure that Production runs as efficiently as possible and being a technical liaison to teams to ensure that operational readiness, documenting the issues impacting the business and following best practices are being adhered to.

• Focus on shifting the overall operational posture from re-active to pro-active
• Analyze and report upon Production performance CI opportunities
• Analyze and report upon Production capacity CI opportunities
• Analyze and report upon Production critical-path processing CI opportunities
• Stand-up SWAT's if when needed to drive resolution of ongoing Production issues
• Identifies and diagnoses complex problems and factors affecting Production performance
• Troubleshoot hardware and software problems, take appropriate corrective actions and/or interact with IT-staff/vendors in performing complex testing, support, and troubleshooting functions
• Move between tactical & strategic (ie. Forecast system demands and recommend upgrades, expansions and reconfigurations if/when needed)
• Consult & evangelize for operational best practices

Qualifications:

Responsibilities:

• Employ first-level Incident identification and resolution techniques to interruptions across Mainframe, Linux/UNIX, Windows, Storage and Network platforms.
• Monitor multiple applications and systems using approved software.
• Monitor and respond to applications/systems alerts across all platforms in accordance with Quality Standards and/or Security Policies.
• Report and document any processing anomalies utilizing approved software. (Service Now/Remedy)

Technical Skills:

• [Required] Basic knowledge of ITIL principles
• [Required] Working knowledge of Scheduling applications/tools (UC4/Control M)
• [Required] Basic understanding of Network
• [Required] Basic understanding of Unix/Linux
• [Required] Basic understanding Windows
• [Required] Basic understanding Storage
• [Required] Basic knowledge of IBM JCL
• [Required] Understands technical monitoring and metrics
• [Required] Sophisticated understanding of enterprising technology
• [Required] Mature understanding of the relationship between software and hardware
• [Nice to have] Knowledge of Clearing and Finance industry
• [Required] Basic Knowledge of Application life cycle and deployment
• [Required] Knowledge of MQ (stop/start/recycle)
• [Required] Problem/Incident management applications and tools experience

Education and/or Experience:

• Bachelor's degree
• 3+ years of OS390 JCL and IBM utilities
• 3+ years working in a multi-platform environment including Windows, Linux/Unix and Storage. Strong network knowledge heavily favoured.
• 3+ years working knowledge of an open systems scheduling product (UC4).
• Some knowledge of cloud environment