A motivated and dedicated IT Helpdesk Analyst. A passion for technology and a desire to help others.

Providing technical support to our employees, troubleshooting hardware and software issues, and maintaining our IT infrastructure.

Client Details

A fantastic trade looking for a brilliant IT Helpdesk Analyst to join a brilliant team of engineers.

Description

* Assist employees with IT-related issues, including hardware, software, and network problems.
* Deal with, review and qualify IT support tickets received via the Jira ticketing system.
* Maintain detailed records of support requests and resolutions.
* Ensure protection systems (eg anti-virus) are kept up to date.
* Daily housekeeping tasks to ensure system stability.
* Escalate issues to the rest of the IT team where required.
* Set up and configure desktops, laptops, printers, and other peripherals.
* Diagnose and resolve technical issues promptly to minimise downtime.
* Perform regular maintenance on IT equipment and software to ensure optimal performance.
* Provide basic training to employees on IT systems and software usage.

Profile

* Previous experience in an IT support role is preferred but not mandatory.
* Ideally, experience with remote support tools and ticketing systems.
* Familiarity with Windows 11 operating system, Microsoft 365 Suite, and common IT hardware.
* Microsoft, CompTIA A+, Network+, or similar certifications preferred but not mandatory.

Job Offer

• Fantastic benefits available
• Hybrid working