End User Experience Manager

A highly reputable financial services corporation is seeking an EUX Manager to oversee the support for all end-user technology across its UK and India operations. The ideal candidate will have experience collaborating with infrastructure, applications, and security teams to ensure optimal end-to-end performance of end-user technology.

This exciting opportunity offers exposure to modernisation as the company transitions to a cloud-first estate within a scaled Agile framework. The position offers a competitive salary of £60,000 - £65,000, based in Wolverhampton, with the flexibility of 3 days per week on-site.

Core responsibilities:

• Manage workload and priorities for the End User Technology Team
• Automate, orchestrate, and integrate processes to simplify end user technology deployment
• Ensure End User Support targets are met or exceeded, with performance visibility through reporting and dashboards
• Manage the EUT budget, contribute to planning and reforecasting
• Collaborate with strategic partners to manage end user technology hardware and address performance issues
• Line manage and coach direct reports, handling performance, development, and recruitment
• Coordinate with third-party maintenance and support providers
• Maintain End User Support documentation and IT hardware/software asset register

• Excellent knowledge of Microsoft Windows Operating System is essential
• Good knowledge of End User Computing/Mobile Device Management/Collaboration Tools and Meeting Room technologies is essential
• Good knowledge of ITIL basics and principles is essential
• Good knowledge of automated build tools is essential
• Basic knowledge of Enterprise Technologies is essential

• Experience with End User Technologies such as Azure, Azure AD, SharePoint and Intune
• Basic knowledge of collaboration and productivity tools is desirable