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Service Manager - ServiceNow

Posted on Oct 23, 2019 by Experis AG

Basel, Switzerland
1 Nov 2019
Annual Salary

Service Manager - ServiceNow

Experis IT is Europe's leading IT recruitment agency. We are dedicated to connecting talented individuals with Business opportunities across a number of professional sectors, with IT being at the heart of our operations.

For one of our clients, specialized in the pharmaceutical area with HQ in Basel, we are looking for a Service Manager with experience in ServiceNow.

This is a challenging contracting position starting in November until the end of 2020.

Tasks & Responsibilities:

  • Understand and owns every aspect of service delivery
  • Face to the business for operational services and the initial single point of contact and escalation for operational service issues
  • Responsible for driving continuous improvements to facilitate 'good enough' team output and elevating overall service experience
  • In collaboration with Product Managers ensure releases and changes are delivered in a controlled and agile manner
  • Lead the operations of services and products to achieve fit for purpose service levels in productivity, quality, output, and cost
  • May act as squad lead for run squads (ops - Value Maintenance or devops)
  • Possess a combination of analytical thinking, hands-on problem solving, and a customer-service mindset
  • Passionate about learning, sharing and further developing best practice 'and embed it as, next practice 'to achieve greater impact
  • Exhibits servant leadership behavior, self-aware leader and a flexible team-player
  • Possess a combination of analytical thinking, hands-on problem solving, and a customer-service mindset


  • Experienced Service Manager
  • Experience with ServiceNow
  • Experience in Incident Management
  • Experience in Change Management
  • Customer focused
  • ITIL certifications
  • Strong communication skills, open minded, reliable and a team player
  • Self-managed working attitude
  • Proactive, hands-on personality and team player and flexible to cover different time zones globally
  • Structured approach and task management (ability to handle multiple incoming requests without dropping anything), flexible and transparent with workload and tasks, self-organized and detail-oriented
  • Ability to work and communicate effectively in German and English, additional languages are an asset
  • Experience with Google Suite

Location: Basel

Start Date: 01.11.2019

End date: 31.12.2020

Extension: possible

Workload: 100%

If you are a result-oriented Business Analyst currently looking for a challenging new position that applies to your skills, then we look forward to receiving your application!

Reference: 780867401

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