Job Title: 1st Line IT Support - Permanent Role

Location: Sittingbourne, Kent
Salary: £30,000 per annum
Working Hours: 40 hours per week, Monday to Friday
Job Type: Full-Time, Permanent

A fantastic opportunity has arisen for a 1st Line IT Support professional to join a growing company in the Kent region. The role offers a competitive salary and the chance to work as part of a dynamic IT team, providing support across multiple sites and contracts.

Key Responsibilities:

• Provide technical support for all IT issues, including server, desktop, and networking infrastructure, as well as telephone systems (landline and mobile).

• Ensure accurate documentation of all IT processes, maintaining a comprehensive record of activities and resolutions.

• Work with the IT team to deliver various IT projects, including workflow implementations and system testing.

• Monitor the network across all sites, collaborating with an outsourced IT department to address and resolve any issues.

• Assist in maintaining the company's printer outsourcing contract and ensure seamless IT operations.

• Support data compliance initiatives, ensuring adherence to GDPR and secure IT infrastructure (laptop encryption, remote wiping, etc.).

• Track and update the IT issues' database regularly, prioritising and resolving support tickets in a timely manner.

Essential Skills & Requirements:

• Strong communication skills at all levels.

• Proficiency in MS Office (intermediate level).

• Entry-level documentation skills.

• Previous experience in an IT support role or relevant IT qualification.

• Ability to work under pressure and meet tight deadlines.

• GCSE grades A-C in relevant subjects.

• Proactive attitude with a strong desire to learn and develop new skills.

• Attention to detail and a methodical approach to problem-solving.

• A Full UK Driving Licence and the ability to travel occasionally to other sites as required.

Desirable Skills:

• Knowledge of networking (Unifi/Meraki/Cisco).

• Familiarity with Windows operating systems.

Location: This is a site-based role in Sittingbourne, Kent. Applicants must be able to work onsite five days a week.

If you are looking to take the next step in your IT career and meet the required qualifications, we would love to hear from you. Apply today to join a well-established company offering great opportunities for growth and development!