2nd Line Support Engineer (SC Cleared)
6 months
Umbrella
Onsite 5 days a week (Derby)
7.5 Hour days

Our client is looking to recruit a 2nd Line Support Engineer on a 6-month contract. This is a contract role that is Inside IR35. The core purpose of the 2nd Line Support Engineer role is providing second level support to users of IT equipment (desktop, laptops, tablet devices, mobile devices and all associated peripherals and software).

Role Overview:

• Providing face-to-face technical support to users of IT equipment.
• Following agreed procedures, respond to requests for assistance by providing information to enable users to resolve their problems
• Maintaining accurate records of all issues with resolution and contact details.
• Installation and routine maintenance of IT equipment including software
• Build or rebuild of IT equipment
• Diagnosing and solving hardware/software faults
• Analysing incidents reported to spot trends and underlying issues
• Moves and changes of IT equipment
• Identify potential improvements in how technology can be used to support the business
• Participate in testing new applications and hardware as required
• Required to use various custom tools/software associated to our client.

Requirements

• Experience providing IT support to users at all levels
• Excellent analytical skills to quickly assess situations, their impact and options for resolution
• Ability to work under pressure and deliver within limited timescales
• Experience working on a wide number of projects.

This role may include the need for travel to our clients' external sites outside Derby.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.