We have an immediate position for a " Software Service Manager " with our direct client, if you are interested please send your updated resume to chris collabinfo.com or please call . Title: Software Service Manager Location: Pittsburgh, PA Duration: FT Permanent The Software Services Mgr Sr achieves the highest level of quality and testing for software releases by leading and guiding QA managers and their team using industry-proven quality assurance policies and practices. Develop and mentor others in performance engineering methodology. Works closely with business customers to design and develop Open Source Software solutions in an agile environment to give PNCclientpects of performance testing/engineering service delivery and performance test framework design and development. Overall Responsibilities • Requires strategic management with technical, analytical and operational knowledge within the QA area of accountability with direct leadership and supervision of design, development and implementation of test strategies • Lead multiple teams responsible for the integration, system, and regression testing of software; partnering with project/product management for resource ramp up/ramp down, identifying resources/skills, resource allocation, task assignments and managing groups/teams • Monitors adherence to and development of quality standards in development, testing and business processes and able to produce quantifiable metrics ; ensures test deliverables are prepared per enterprise guidelines • Develop effective relationships within and among key stakeholders crossing business and technical teams, negotiating expected outcomes, providing expertise and training on testing and operational methodology • Interface with senior through executive leadership to report on project and program milestones and to present project needs; identify and evaluate milestones, project plans, deadlines and team progress; identify and escalate risk • Manages the selection, development and retention of proactive, technically strong service oriented staff • Provide leadership and mentoring of staff, while staying abreast of the details of all projects and initiatives. Ensure work is delivered in accordance with agreed scope, time, financial, and quality measures • Manage team knowledge development and training to ensure expertise for key application testing, system deployment and cross-training of team members • Create an environment that promotes individual creativity and fosters professional growth and development. • Guide development in methods and design techniques to implement high quality software in collaboration with project management, product management, and IT development (and Vendors) to improve processes to reduce product defects. • Advocate for risk assessment, providing guidance regarding methodology, information sources, and engineering approaches to resolving through risk mitigation As a QA Tool development lead • Develop industry leading performance testing/engineering solutions that leverage open source software at it's core • Develop intelligent load generation and analytical solutions that automate repeatable processes to improve quality and consistency. Maintain awareness of industry standards, trends and best practices in order to strengthen organizational and technical knowledge Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8 years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.