We are working with one of the UK's leading Bank seeking a Complaints Handler to join their growing team. This is a great opportunity for you to build on your current Complaints Handler and Customer Service skill set and develop your experience within the Banking Industry.

Description

As a Complaints Handler you will take ownership of complaints across a full range of propositions, complexity, and channels. Key responsibilities include liaising with customers directly to make sure the nature of the complaint is investigated and understood before responding. Ensure complex, high profile and non-routine complaints are thoroughly and impartially investigated and resolved. Own the investigation and resolution process for complex and in-depth concerns and identify areas for process, policy and service improvements and suggest fit for purpose solutions in order to drive customer satisfaction and reduce further complaints.

Daily tasks include

• Investigation of complaints (review of initial customer complaint and liaising with relevant business areas to understand what has gone wrong to result in the complaint).
• Gathering evidence which will support the outcome of the complaint.
• Customer contact (telephone/email etc.) required.
• Liaising with team manager on progress against targets set/calling out any blockers where additional support is required

Experience

• 2 years plus experience working within the Financial Services sector.
• Complaints Handler Experience
• Excellent communication skills.
• Customer-focused attitude.
• Success in prioritizing work and ensuring deadlines are met.
• Ability to forge strong relationships with colleagues and stakeholders.
• Demonstrates professional behavior, with a focus on accuracy of output.
• Offers advice underpinned by professional knowledge.
• Initiative to actively seek growth and self-improvement.

Logistics

Rate: £200 PAYE

Contract: 3 months with extension

Location: Fully Remote

Job Title: Complaints Handler

Location: London, UK

Rate/Salary: .00 GBP Daily

Job Type: Contract

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.