Job Title: NetSuite Support Specialist (Contract)
Location: London, UK

We are looking for a NetSuite Support Specialist to join our team. This role is integral in ensuring the smooth operations of our Finance systems, including Oracle NetSuite ERP. As a key player, you will provide support to internal users, troubleshoot issues, and manage the performance optimization of our systems. You will be responsible for maintaining application performance, handling incidents, and working closely with our internal teams to ensure that the systems are running efficiently.

• Provide "Level 1 & 2" support for NetSuite and other internal applications, ensuring that Service Level Agreements (SLAs) are met.

• Perform daily, monthly, and periodic system checks, optimizing uptime and ensuring timely outputs.

• Collaborate with Technology teams for software upgrades, patches, and troubleshooting system issues.

• Triage defects, identify fixes, and manage incidents to resolution either internally or through external suppliers.

• Develop and adhere to Standard Operating Procedures (SOPs) for system use and troubleshooting.

• Ensure data security and implement necessary safety controls across applications.

• Produce and maintain technical support guides, service catalogues, and other documentation.

• Work with stakeholders and the Release Management team to ensure UAT and regression testing are completed for all new releases.

• Communicate effectively with the business user community, managing incidents and system downtime.

• Attend Service and Operational reviews, providing reports and assisting with meeting chairing when required.

• 4+ years of in-depth knowledge of Oracle NetSuite ERP Finance and other enterprise applications (eg, Coupa, Payhawk, Concur).

• Finance background with experience in supporting finance and accounting systems.

• Strong analytical and problem-solving skills with a keen eye for detail.

• NetSuite Certified (preferred).

• Experience with HR Systems such as BambooHR, JazzHR, and Papaya is a plus.

• Strong service-driven mentality with a pragmatic approach to problem-solving.

• Fluency in English, with excellent verbal and written communication skills.

• Ability to multi-task and remain calm under pressure in a dynamic environment.

• Team player with excellent interpersonal skills.

• Strong understanding of current technology and trends in enterprise systems.

• Be part of a high-growth SaaS company with a global presence.

• Work in a collaborative, innovative environment where your input matters.

• Competitive salary and benefits package.

• The opportunity to work with over 75% of the Fortune 500 as customers.

If you are a proactive and skilled NetSuite Support Specialist with a passion for working in a high-growth environment, we'd love to hear from you.