Technical Product Owner/Solution Consultant - CSDM

Responsibilities:

• Develop and manage the CSDM strategy and roadmap.

• Define data model requirements and Master Data Architecture.

• Design products using the Advanced Product Catalog for Sales & Order Management.

• Ensure data integrity across the platform.

• Provide technical guidance on data modelling.

• Conduct audits and updates of the CSDM.

• Manage integrations with ServiceNow and third-party systems.

• Create Low-Level Design Documentation and estimate implementation.

• Oversee upgrades (docs review, impact analysis, testing).

Requirements:

• Expertise in ServiceNow CSDM (CSA & CIS CMDB/CSDM certified).

• Strong experience with CSDM implementations.

• Knowledge of data modelling, architecture, and governance.

• Strong communication and stakeholder management skills.

• Ability to translate business needs into technical solutions.

Nice to have:

• Experience mapping Customer Services to Advanced Product Catalog & Sales/Order Management.