JOB LOCATION: Hanger Lane, Wembley

DURATION: 6 - 12 + Months FTC Role

SALARY: £ 40 K - £ 45 K + Benefits

2nd line activities

• Support & Troubleshoot Windows 10/11 desktop environment
• Support & Troubleshoot MS Office
• Windows 11 Migration deployment
• Backup and Recovery of files folders, using Veritas and Veeam
• Hardware/software procurement using global portals and local suppliers
• Managing logon scripts.

Technical Skills Required for 3rd Line IT Support Engineer:

• Installing, Support, Manage, and troubleshoot Windows Server (Active Directory, DHCP, DNS, File Services, Group Policy management, RDS, IIS, server hardware troubleshooting) - Versions 2016/2019/2022
• Installing, Support, Manage, and troubleshoot Storage: NAS/SAN (Netapp/EMC/HP), Hyper-convergence, Virtual SAN (desirable)
• Install, Configure and troubleshoot Networking (VOIP - Mitel, DECT Telephony, VLAN, VPN Clients, Cisco, Firewall (desirable)
• Installing, Support, Manage, and troubleshoot Virtualisation VMWare/HyperV platforms experience
• Cyber Security awareness and remediation skills
• Installing, configuring, and maintaining MS SQL Server
• PowerShell Scripting (desirable)
• Understanding of automation tools such as infrastructure as code - ansible (desirable)
• Experience with automation of IT tasks
• Understanding of transfer protocols (sFTP, FTPS, etc )
• Understand the backup and recovery process of Servers.
• Basic knowledge of Linux systems (desirable)
• Experience with ITIL, ISO 27001, PCI (desirable).

Qualifications:

• CompTIA-A+, N+
• Microsoft Associate Level (Infrastructure or Cloud technologies)
• Computer Science or relevant degree
• ITIL