IT Support Analyst- 1st/2nd Line Support- 5 Days on Site

Job Description

As an IT Support Analyst, you will be a key player in ensuring the smooth operation of our IT systems. Based at our head office, you will provide essential support to colleagues across the organisation. This role requires a strong customer service mindset, attention to detail, and excellent organisational and communication skills.

• Respond to IT-related telephone calls and emails from colleagues, providing timely and effective support.
• Use the Service Management system to log and resolve IT requests within agreed targets.
• Administer the Microsoft Estate and other key business systems.
• Monitor and manage IT requests, coordinate projects, handle IT procurement requests, and oversee IT security administration.
• Oversee the Moves, Additions, Deletions, and Changes (MADC) process, including setting up new users on Microsoft 365.
• Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool.
• Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony.
• Maintain and update the IT SharePoint page, share best practices, and contribute to our technology knowledge database.
• Support field-based IT Engineers with IT needs, scheduling, and colleague communications.
• Assist with purchasing IT equipment and managing the procurement process.
• Provide general help and advice to users, utilising remote desktop tools.

• A-Level or equivalent qualification in technology, or suitable experience delivering support in a similar technology-driven organisation.
• Familiarity with ITIL, with a foundation-level qualification or above preferred.
• Experience in IT administration of Microsoft-based systems and other key business systems.
• Strong customer service orientation, with the ability to work effectively in a demanding stakeholder environment, including director-level interactions.
• Excellent attention to detail and organisational skills.
• Proficiency in Microsoft Office, particularly Word and Excel.
• Strong written and verbal communication skills.

• Knowledge of automotive repair systems like Autoflow or Audatex is an advantage.

We are building a new team and looking to upskill individuals. This is a great opportunity to grow your career in a supportive and dynamic environment.

You will be based at our head office, working with a team of dedicated IT professionals. The role involves regular interaction with colleagues across the organisation, as well as collaboration with third-party technology and support providers. The work environment is fast-paced and requires a proactive approach to problem-solving.

This is a Permanent position based out of Northampton, United Kingdom.

Northampton, UK

.00 GBP Yearly

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.