Your new company and role

Hays' client is a private sector organisation based in Edinburgh. The organisation is looking for you to assist them on an initial 8-month contract with providing both on-site and remote desktop support. This role will be on-site, thus the client requires you to be an easy commute away.

This role will consist of the following:

• Providing on-site and remote desktop support to end-users
• Perform standard hardware break-fix tasks, including troubleshooting and repairing laptops, desktops and peripherals
• Manage and support Dell laptops, ensuring certification standards are met
• Utilise ServiceNow or similar platforms for logging and updating support calls
• Support and maintain Citrix environments
• Deliver excellent customer service, addressing user issues professionally and promptly

What you'll need to succeed

• Experience with providing both on-site and remote desktop support
• Experience providing hardware break-fix with desktops, laptops and peripherals
• Good customer service skills
• Enjoys working as part of a team and also the ability to use your own initiative
• Driving licence may be required as there may be a requirement to support other client sites in Scotland

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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