Change and Configuration Analyst

450-500 per day

Can be based in Poland, Ireland or Turkey

Remote - but need to be able to go to company office in either Dublin, Poland, Turkey location if needed. Need to have valid work permit for country of residence.

Key Responsibilities

• Timely provision of management information to all key stakeholders for the Forward Schedule of Change (FSC), Technical Change Assessment, Change Advisory Board (CAB), and service performance reporting.

• Manage corrective actions for failed and unauthorized changes.

• Ensure timely preparation of accurate change data and ownership for progress on actions for Change Management attendance at required meetings.

• Manage and steward all Change Requests throughout the change management life cycle.

• Coordinate with stakeholders on change management, ensuring changes are submitted correctly and reviewed by the appropriate parties

• Ensure quality change management data is recorded and assessed for onward presentation at each change management process control gateway.

• Chair Virtual CAB/E-CABs, including maintenance and delivery of all associated documentation.

• Update and maintain the CMS, ensuring data quality and accuracy, including maintenance of Configuration Item (CI) relationships, services and service offerings.

• Review and improve our data quality in the CSDM, working with stakeholders, process owners and support teams to ensure understanding and use of consistent data.

• Ensure that appropriate data, forms, and CIs are available for use by all authorized personnel.

• Maintain Configuration Management toolsets, including 'admin' role duties in ServiceNow.

• Participate in internal and external audits as required.

• Identify potential process improvements, make appropriate recommendations, and manage through any process improvement activity.

• Represent your team or group at external meetings. The role may be involved in developing events, activities and internal projects of some complexity.