Description This is an entry level role, which monitors the network systems and applications for events and outages, creates and routes tickets to the appropriate break/fix team and communicates events and outages to the business. A successful candidate will have a basic understanding of telecommunications networks and equipment with a beginner's knowledge of IP, Voice or Transport disciplines and platforms. The candidate will be available 24X7X365 to work any shifts , as necessary, including holidays and weekends. Expected areas of experience include: working in a team environment, ability to multi-task and track various items concurrently, quick learning capabilities. Job Responsibilities include: Monitor network devices, interfaces and applications via Netcool. Correlate multiple network and customer issues identified with alarms / alerts received Create and track incident tickets and assignments Create/Assign incident tickets based on priority, impact and complexity to appropriate fix agents Create and manage dispatch tickets Issue outage notification event communications Initiate major outage communication technical bridges Escalate incidents according to process Strict adherence to policy, process and procedure Accountable to achieve productivity metric requirements Available to work 24X7X365 Available to change shifts at any time with 2 weeks warning Qualifications Minimum Requirements: Associate Degree in a technical discipline and 0-2 years technical/telephony experience; or 4 years of directly related telephony experience, or an equivalent combination of education and directly related telephony experience. Job Category: Engineering Locations: EEO Statement: Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran; Without regard to: race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. Windstream is a drug-free workplace.