SOC Incident Analyst/Call Coordinator

Milton Keynes + Hybrid working (3/2)

Circa £30k - £35k pa + 2 x company bonuses pa + benefits.

My client are seeking a talented SOC (Security Operations Centre) Incident Analyst/Call Coordinator, who will become part of a diverse small Service Desk team within a leading internationally advanced technology solution provider.

The role is to provide Incident Management of SOC tickets, ensuring tickets are logged/assigned/updated and progressed in accordance with the contractual SLA

Required skills & Experience

• Proven experience within a similar organisation and in a Service Desk or Operations based role
• Ability to work constructively with team members
• Excellent record management skills and attention to detail.
• Excellent O365 skills.
• Client management skills.
• Third party knowledge and relationship management.
• Knowledge of 1st line managed services support.
• Report and analytical knowledge for client management support
• Any experience or interest in Cyber Security is a bonus

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

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