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Access Provisioning Analyst

Posted on Oct 23, 2019 by System One

Camden, NJ 08101
Immediate Start
Annual Salary
Title: Access Provisioning Analyst Location: Camden, NJ Schedule: 8am to 5pm Mon - Fri. Start date: Immediate Responsibilities: This position requires the use of multiple tools and applications, heavy multitasking and thorough vetting of requests and projects to ensure consistency of access and services provided to global subsidiary companies. Requires the ability to manage time and tasks independently, but interact with the larger team on a consistent basis. Participation in project work as needed, but primary and initial focus is on daily operations and repeatable tasks surrounding the request and fulfillment activities. Provisioning/deprovisioning of access in accordance with current process; communicate with customers and application owners, suggest improvements, ensure SLAs are managed and met. Participate in Remedy and Service Now ticketing systems to swiftly diagnose, troubleshoot and resolve customer issues. Work with IT teams, application owners and business groups to analyze provisioning/deprovisioning activities which occur outside of AP team (on a global scale), determine where appropriate to consolidate within AP team, automate against IDM tool. Identify areas of cleanup needed within AP team and primary data sources used for provisioning and deprovisioning. Provides administrative position management support for Workday contingent work force. Participate in data cleanup/conversion to new IDM tool; analyze, document and suggest process improvements as globally aligned processes are developed to reduce SLA and service delivery times. Access Provisioning Analysts will manage their daily workload within the established provisioning/deprovisioning workflow while multi-tasking against competing and time-sensitive priorities, while maintaining customer contact and managing/establishing expectations. Provides direction and best practices to customers to streamline requests, training and/or education on new tools and processes to promote process adherence, while soliciting feedback to ensure workflows do not negatively impact business units. Works with Senior Security Analyst to provide support for project needs as needed. Mentor new staff to ensure a consistent end-user experience. Work with various IT and business teams to consolidate provisioning and deprovisioning activities, look for opportunities to automate and standardize IT processes to facilitate a consistent process. Performs administrative cleanup of accounts, servers or platforms found during audits or other activity. Requirements: Minimum 4 years relevant experience desirable Ability to manage time, tasks and projects independently but still work and contribute within the team environment. Knowledge of Microsoft Office Suite Knowledge of Active Directory Internet Browser knowledge Experience with a ticketing system (such as Remedy or Service Now) Ability to multi-task against competing priorities Leadership Skills and the ability to manage customer expectations Emphasis on Customer Service and engaging the workforce to embrace technology Joule, a System One division is a leader in specialized workforce solutions and integrated services. With more than 6,000 employees and roughly 50 offices throughout the U.S. we provide scientific, clinical, engineering, energy, IT, legal and administrative staffing services. For more than 40 years, we have delivered workforce solutions and integrated services to clients nationally.

Reference: 779030707

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