My customer is looking for someone with Application 2nd level support experience for a project. It is a 1 year contract plus extensions. This will be 4 days onsite in Madrid with 1 day remote.

RESPONSIBILITIES

• Ensuring the operation of core banking applications in respect to application management (2nd level support)
• Processing of incident tickets generated by monitoring systems and the local service desk within SLAs
• Performing coordination/communication tasks between incident managers, applications service owners, 3rd-level support and other IT/Business stakeholders
• Takeover of periodical on-call duty (weekly 7x24)
• Administration of change requests, for application related process fulfillment
• Participation in periodic releases on weekends
• Engage in projects relating to operational aspects for existing or newly integrated applications
• Routine data cleansing of the systems
• Process optimization and automation of repetitive tasks including handover to L1 (Control Center)