The Opportunity:

Our client are looking for individuals with strong communication and organisational skills to join their Service Coordination team, which supports the maintenance, repair and servicing of electrical equipment across the UK.

You will be tasked in providing a high level of customer support from inbound customer calls, talking them through basic troubleshooting steps to try resolve problems remotely and scheduling service engineer visits for proactive and preventative maintenance activities.

This is an office based role and will involve working on a rota that will include one weekend in every four; and when working a weekend employees will be given the option of having Monday and Friday off instead, be able to take the time back in lieu or be paid overtime. Please be aware this is a non-negotiable aspect of this role, so please only apply if this arrangement would work for you?!

Skills and Experience:

• Experience working in a busy customer service/support environment
• Strong interpersonal and communication skills
• Highly organised and able to manage multiple tasks
• Proficient in problem-solving and decision-making
• Dedicated Team player self-motivated with a meticulous work ethic
• Exposure to scheduling routes/diaries/travel/site visits/etc.
• Experience in dealing with field engineers/technicians would be beneficial
• Any experience working on a service desk would be beneficial

Role and Responsibilities:

• Providing guidance for customers/clients who have issues or breakdowns of company equipment
• Coordinated with field engineers to arrange the maintenance, repair and servicing of customer equipment
• Assist in the optimisation of response times, operational processes and resource allocation
• Maintained accurate records and prepared KPI reports aligned with strict SLAs
• Established open lines of communication with company clients and accounts and engineers, playing a pivotal role in ensuring seamless collaboration across all parties

Please call James here at ISR to talk more about this brand new opportunity working for a genuine leader in their market or for a general discussion about our client