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Fab Ops Analyst

Posted on Oct 21, 2019 by GLOBALFOUNDRIES

Ballston Spa, NY 12020
IT
Immediate Start
Annual Salary
Full-Time
Description: Summary of Role\:

This position will provide direct support for the Fab Operations team, which operates across multiple shifts, 24x7. This role will have the responsibility of providing first level troubleshooting to resolve IT enterprise and manufacturing software issues, enterprise alert monitoring, and request fulfillment. The candidate must be able to work a compressed week comprised of 12-hour shifts on an overnight schedule, with the understanding of potential schedule adjustments to accommodate changing business needs.

Primary Responsibilities\:

  • Primary contact for first-level remote support via phone, email, or company chat application
  • Incident Management responsibilities including\:
    • Documenting the issue appropriately
    • Prioritization based on predefined business Service Level Agreements
    • Categorizing to reflect the proper impacted service(s)
    • Resolve the issue as complete or escalate (to level 2 or level 3 support tiers) as needed
    • Follow up with
      customer if needed
  • End-to-end ownership and tracking of Incidents and Service Requests
  • Request fulfillment and change release duties
  • Enterprise monitoring of critical systems and applications and ensuring alerts are acknowledged and/or escalated accordingly
  • Provide application testing and deployment support for factory automation engineers on high-availability UNIX / Linux and Windows-based server systems according to well-defined testing and deployment plans
  • Assist in the creation and modification documentation for continuous improvement of process, as well as the creation and improvement of troubleshooting guides or knowledge base article.
  • Support Service Level Agreements (SLA’s) with IT domain teams, MFG Operations and with other Manufacturing Services organizations.
  • Work against our SLAs (for phone calls/incidents/requests)
  • Work with Level 2 teams on ongoing projects and escalations
  • Write self-service articles and upload to our respective data repository
  • Document all issues in accordance with established procedures
  • Follow ITIL & GF processes
Qualification:

Required Qualifications\:

•HS Degree plus experience working in a global environment

•Experience using Linux OS

•Experience and understanding of IT infrastructure services

•Experience in using Google Apps and all Microsoft office products

•
Must possess excellent excellent interpersonal skills

•Excellent communication skills, both written and verbal

•Demonstrated strong work ethic and commitment to professional continuous development

•Very much a self-starter

•
Experience dealing directly with end users at all levels essential

•Clear thinker, able to perform under pressure, good attention to detail, strong team player

•Experience with hands-on technical roles, i.e.\: desktop support, service operations, infrastructure services, Fab Operations and application services

•Experience and understanding of Corporate IT and Semiconductor Manufacturing IT application services

•Able to Perform shift work on a 12 hours per day shift schedule

Preferred Qualifications\:

•Associate’s degree in Computer Science, Information Systems or equivalent field of study

•2 years of IT or equivalent experience

•Experience with Equipment Interfaces

•Past experience using a service desk tools

•Working knowledge of IT service management best practice framework

•Basic knowledge of Linux/Unix command line arguments

•IT Help Desk or Systems Experience in a Production/Manufacturing Environment

If you need a reasonable accommodation for any part of the employment process, please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. An offer of employment with GLOBALFOUNDRIES is conditioned upon the successful completion of a background check and drug screen, as applicable and subject to applicable laws and regulations. GLOBALFOUNDRIES is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GLOBALFOUNDRIES goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory. All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law.

Reference: 779462433

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