Service Desk Manager
Service Desk Manager
Package of £55-60k + Benefits, London
Bench IT are looking to onboard a Service Desk Manager to join a large corporate clients of ours based in the city of London.
The successful candidate should have the skills and experience included below;
- Day to Day team management of IT Support Engineers.
- Maintain high satisfaction levels and meet or surpass agreed service level agreements.
- Management and Performance Reporting, monitor and report on agreed SLA's.
- Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management.
- EUC technical skill set: Windows 10/11, Active Directory, O365, Intune
- Collaboration with other peers in different regions.
- Focus on service and continual service improvement.
- Ensure support teams consistently exceed customer expectations.
- Insurance experience is desirable but not essetial.
Service Desk Manager
Package of £55-60k + Benefits, London
Reference: 2911315218
Service Desk Manager
Posted on Mar 11, 2025 by Bench IT Limited
Service Desk Manager
Package of £55-60k + Benefits, London
Bench IT are looking to onboard a Service Desk Manager to join a large corporate clients of ours based in the city of London.
The successful candidate should have the skills and experience included below;
- Day to Day team management of IT Support Engineers.
- Maintain high satisfaction levels and meet or surpass agreed service level agreements.
- Management and Performance Reporting, monitor and report on agreed SLA's.
- Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management.
- EUC technical skill set: Windows 10/11, Active Directory, O365, Intune
- Collaboration with other peers in different regions.
- Focus on service and continual service improvement.
- Ensure support teams consistently exceed customer expectations.
- Insurance experience is desirable but not essetial.
Service Desk Manager
Package of £55-60k + Benefits, London
Reference: 2911315218
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