The client:

Join a highly regarded public body that plays a crucial role in supporting financial wellbeing across the UK.

This organisation is committed to providing essential guidance and tools to help individuals manage their finances, plan for the future, and navigate key life events.

With a focus on making a real difference to people's lives, they offer a unique opportunity to contribute to projects that have a lasting impact on the financial security of individuals and communities.

By joining this team, you'll be part of an organisation that values innovation, collaboration, and continuous improvement to help shape the future of financial education and support services.

Main Duties and Responsibilities:

Driving business-wide changes
Provide visible and effective leadership, lead the business change management activity and work with the Head of Operational Transformation and the allocated project manager(s) to deliver the business case benefits and outcomes.

Develop best practice standards
Support the Head of Operational Transformation and project managers in delivering high quality business case content

Manage operational readiness and stakeholder engagement
Lead the creation and management of the operational readiness criteria across the project. Lead in the approve/refuse' go-live decision with the Project Manager, business and end users.

Ensure benefits realisation
Lead benefits realisation across the project and understands the impact of all Business Change activities on Benefits Management.

Qualifications and Experience

• Extensive experience applying business change methodology in project/programme settings.
• Proven track record of delivering change in customer-facing and telephony services.
• Strong stakeholder engagement, risk management, and benefits realisation experience.
• Expertise across all project life cycle stages: planning, scheduling, resource management, governance, and business cases.
• Proficient in using various change management frameworks based on project needs.
• Knowledge of solutions development, budgeting, and cost management.