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Account Manager

Posted on Oct 21, 2019 by CV-Library

Purley, Greater London, United Kingdom
Customer Service
Immediate Start
£21k - £25k Annual
Full-Time
Purpose of the Position

As a rapidly growing and exciting company who pride themselves on developing excellence, you will be working in an essential and key part of the company’s core business plan.

The role of an Account Manager at Redwood Collections Ltd is to proactively manage clients delinquent accounts, utilising our vast array of collection letters, emails and telephone techniques to contact your client’s customers and seek repayment. Maintaining relationships with your clients is the core of our business and you be fully trained to discuss appropriate legal and insolvency action should their debts remain unpaid.

Responsibilities & Duties

Responsibility 1 – Client management

To build and maintain strong, lasting business relations with the clients in your diary, keeping them up to date on the progress of their cases while seeking repeat listings to further the relationship. Your clients will have direct lines of communication with you by telephone, email and potentially face-to-face meetings when the need arises.

Responsibility 2 – Collection of clients delinquent accounts

To seek repayment of your clients debts via letters, telephone calls, email etc. This will involve negotiation to secure monthly arrangements, settlements etc, as well as advising debtors of the legal implications of non-payment, in a compliant manner.

Responsibility 3 – Suggest suitable legal action for non-payment

Redwood Collections Ltd offers many ancillary services in addition to our standard collection efforts, notably legal actions which come at cost to the client. A major part of the Account Managers role is to suggest suitable legal action when all efforts to affect recovery have failed.

Development Programme

As part of our ongoing commitment to nurturing and developing talented individuals, Redwood Collections Ltd offers a fast-track one-month development plan from Trainee Account Manager to a fully trained Account Manager.

The training is one-to-one with the Training Manager and Senior members of the Collections Department and is intensive to give the successful candidate the best possible opportunity to succeed and build a lasting career with Redwood Collections Ltd.

Work Experience

All candidates must have 3-4 years of experience in a professional working environment to be considered for this role.

Previous experience in account management and debt collection is preferred but not essential.

Apply now for an immediate interview

Reference: 210673347

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