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Desktop Support Technician

Posted on Oct 20, 2019 by Brooksource

Louisville, KY 40201
IT
Immediate Start
Annual Salary
Full-Time
Position: End User Computing Specialist (Desktop) Duration: Direct Placement Job Duties: In joining Brooksource' s Healthcare client as an End User Computing Specialist, your role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via e-mail) in a timely and accurate fashion and provide end-user assistance where required. Provides departmental leadership support, mentors and trains other I/S personnel, should expect to provide supervisory support to management. Other responsibilities include: · Conduct research on desktop products in support of end user device procurement and development efforts. Evaluate and recommend products for purchase. · Write technical specifications for purchase of workstations, desktop hardware and related products. · Develop and maintain an inventory of all monitors, keyboards, hard drives, modems, network cards, and other components and equipment. · Accurately document instances of desktop equipment or component failure, repair, installation, and removal. · If necessary, liaise with third-party support and equipment vendors. · Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed. · Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, laptops, tablets, printers and related hardware and software in order to deliver required desktop service levels. · Assess the need for and implement performance upgrades to workstation boxes, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on. · Collaborate with system/network administrators to ensure efficient operation of the company's desktop computing environment. · Where required, administer and resolve issues with associated end-user workstation networking software products. · Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems. · Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by users and/or business managers. · Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between workstations and servers, etc.) are in proper working order. · Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports. · Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. · Configure, test and troubleshoot mobile devices. · Must project a professional company image through in-person and phone interactions at all times. Requirements: (Required Technical Experience): 3 years of related experience, or equivalent combination of education/experience. Excellent customer service skills Excellent communication and presentation skills required. (Education Required) - Bachelor's degree in computer science field or equivalent experience. (Certification Required) - A or equivalent is a plus. (Location) -Louisville, KY Benefits of working with Brooksource: Previous experience working with this client and placing both permanent employees and contractors. Direct communication with the hiring manager, which allows us to have a deep understanding of the timeline and move you through the interview process faster. Dedication to keep an open line of communication and provide full visibility. Brooksource is an equal opportunity employer. Requirements: (Required Technical Experience): 3 years of related experience, or equivalent combination of education/experience. Excellent customer service skills Excellent communication and presentation skills required. (Education Required) - Bachelor's degree in computer science field or equivalent experience. (Certification Required) - A or equivalent is a plus. (Location) -Louisville, KY Benefits of working with Brooksource: Previous experience working with this client and placing both permanent employees and contractors. Direct communication with the hiring manager, which allows us to have a deep understanding of the timeline and move you through the interview process faster. Dedication to keep an open line of communication and provide full visibility. Brooksource is an equal opportunity employer.

Reference: 778892215

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