2nd Line Support Analyst (Progression into Cyber security)

We are currently recruiting for a 2nd Line Support Analyst for a growing MSP with a focus on developing future cyber security talent. This is a fantastic opportunity for an experienced IT support professional looking to expand their skills and eventually transition into a cyber security role.

Key Responsibilities:

• Provide 2nd line support, resolving technical issues related to hardware, software, networking, and systems.
• Diagnose and troubleshoot client-reported issues, ensuring prompt and effective resolution.
• Collaborate with the IT team to maintain secure IT systems and assist with security-related tasks.
• Document all issues, resolutions, and technical procedures to enhance internal knowledge.
• As you progress, gain exposure to cyber security functions such as incident management, vulnerability assessments, and security monitoring.

Skills and Experience:

• Proven experience in a 2nd line support or technical support role.
• Strong troubleshooting abilities with experience in operating systems (Windows, Linux), networking, and IT infrastructure.
• A solid understanding of IT systems, with a keen interest in moving into cyber security.
• Experience using IT support tools, ticketing systems, and service management platforms.
• Strong communication skills and ability to work effectively with internal teams and clients.
• Eagerness to learn and progress into a cyber security role over time.

What's on Offer:

• Competitive salary and company benefits, including pension, private healthcare, and professional development opportunities.
• Training and professional development opportunities in cyber security.
• A collaborative work environment focused on growth and advancement.