My client, a leader in Software Development, are looking for an experienced Jira Engineer to support on an ITSM Migration. This will be for an initial 3 month contract on an OUTSIDE IR35 basis.

Objective:
Migrate the existing IT Service Management (ITSM) platform from ManageEngine On-Premises to Jira Cloud to leverage AI-powered service automation and improve IT service efficiency.

Key Considerations:

• Migration Planning: Assess data migration needs, including ticket history, workflows, and automation rules from ManageEngine to Jira Cloud.
• AI-Driven Automation: Utilise Jira Service Management's AI capabilities for automated ticket classification, intelligent routing, and chatbot-driven self-service.
• Integration & Customisation: Ensure seamless integration with existing IT tools (eg, CMDB, monitoring, identity management). Customise workflows to match business processes.
• User Experience & Adoption: Design a user-friendly interface with minimal disruption, provide training for IT teams and end-users.
• Security & Compliance: Ensure data protection, role-based access control, and compliance with IT governance policies.
• Performance & Scalability: Optimise for cloud-based service management efficiency, ensuring scalability as IT support needs evolve.

Ideal Candidate Profile:

• Experience with ITSM migrations, particularly from ManageEngine to Jira Cloud.
• Strong expertise in Jira Service Management and AI-powered automation tools.
• Knowledge of ITIL best practices and service automation strategies.
• Familiarity with cloud-based ITSM security and compliance considerations