IT Service Manager - Luxury Cruise Liner (3-Month Rotational Overseas Work)

TAX-FREE | Living Expenses Covered When Working Away

Join a world-class luxury cruise liner as an IT Service Manager, overseeing IT service delivery, stakeholder engagement, and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment, where you will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard.

Why Join?

Competitive £50,000 TAX-FREE salary
All living expenses covered while working overseas
Opportunity to travel the world while advancing your IT leadership career
Work in a prestigious, multicultural environment, delivering exceptional IT services aboard a luxury cruise liner

Key Responsibilities:

• Service Management & Delivery: Oversee IT service operations, ensuring high availability, performance, and seamless user experiences for guests and crew.
• Stakeholder Engagement: Act as the primary IT point of contact for senior leadership, department heads, and external vendors, ensuring alignment with business needs.
• IT Strategy & Continuous Improvement: Develop and implement IT service strategies to enhance operational efficiency, minimize downtime, and drive innovation.
• Leadership & Team Management: Mentor and manage onboard IT support staff, fostering a culture of excellence, continuous learning, and proactive problem-solving.
• Incident & Problem Management: Ensure swift resolution of IT issues through structured processes, clear escalation paths, and robust service management frameworks.
• Compliance & Security: Ensure IT operations comply with maritime regulations, cybersecurity policies, and data protection standards.
• Performance Monitoring & Reporting: Track IT service metrics, analyse trends, and provide data-driven recommendations for improving system reliability and user satisfaction.

Qualifications & Requirements:

• 5+ years of experience in IT service management, IT operations, or technology leadership roles
• ITIL Certification required (experience implementing ITIL best practices preferred)
• Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences
• Proven experience managing IT support teams, vendors, and service contracts
• Expertise in enterprise IT infrastructure, including Servers, networks, and end-user computing (EUC)
• Hospitality, cruise, or travel industry experience preferred
• Marine Training (STCW) or willingness to complete it before starting work
• Ability to travel and work overseas on a three-month rotational basis

Work Environment:

• Lead IT service management onboard a luxury cruise liner, ensuring seamless technology operations across multiple locations.
• Work in a fast-paced, customer-facing environment, collaborating with diverse international teams.
• Adapt to varying time zones and operational needs while maintaining high service standards.

If you are a strategic IT leader with a passion for service excellence, stakeholder management, and global operations, this is your opportunity to take your career to the next level while exploring the world!