IT Support Engineer - Must be eligible for SC Clearance
Posted on Mar 3, 2025 by Source Technology
Oxford, Oxfordshire, United Kingdom
IT
Immediate Start
£35k - £39k Annual
Full-Time
IT Support Engineer
- Act as the first point of contact for technical inquiries via Zendesk, email, or phone. Diagnose and resolve software, hardware, and network issues, escalating unresolved cases as needed.
- Prioritize and manage support tickets in Zendesk, ensuring prompt responses and resolutions while analysing trends to enhance processes.
- Support project delivery through data entry, application configuration, onsite installations, training, and documentation.
- Conduct root cause analyses, assist with software installations/configurations, and collaborate with teams to resolve infrastructure issues.
- Monitor system performance, escalate potential issues, and perform routine checks on IT infrastructure to ensure compliance.
- Maintain detailed records, create user guides, and contribute to the knowledge base to enhance self-service options.
- Experience with Zendesk or similar ticketing systems.
- Basic understanding of networking (TCP/IP, DNS, VPNs).
- Familiarity with Windows and macOS environments.
- Knowledge of cloud-based applications and SaaS platforms.
- Strong communication skills and the ability to explain technical concepts to non-technical users.
- Excellent problem-solving and analytical abilities.
Reference: 2906946555
https://jobs.careeraddict.com/post/100900790
IT Support Engineer - Must be eligible for SC Clearance
Posted on Mar 3, 2025 by Source Technology
Oxford, Oxfordshire, United Kingdom
IT
Immediate Start
£35k - £39k Annual
Full-Time
IT Support Engineer
- Act as the first point of contact for technical inquiries via Zendesk, email, or phone. Diagnose and resolve software, hardware, and network issues, escalating unresolved cases as needed.
- Prioritize and manage support tickets in Zendesk, ensuring prompt responses and resolutions while analysing trends to enhance processes.
- Support project delivery through data entry, application configuration, onsite installations, training, and documentation.
- Conduct root cause analyses, assist with software installations/configurations, and collaborate with teams to resolve infrastructure issues.
- Monitor system performance, escalate potential issues, and perform routine checks on IT infrastructure to ensure compliance.
- Maintain detailed records, create user guides, and contribute to the knowledge base to enhance self-service options.
- Experience with Zendesk or similar ticketing systems.
- Basic understanding of networking (TCP/IP, DNS, VPNs).
- Familiarity with Windows and macOS environments.
- Knowledge of cloud-based applications and SaaS platforms.
- Strong communication skills and the ability to explain technical concepts to non-technical users.
- Excellent problem-solving and analytical abilities.
Reference: 2906946555
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