Desktop Specialist 90 Day, Contract to Hire Opportunity Santa Clara, CA Pay: $35-$38hr (75-80k/yr) Our client (a local subsidiary of a massive global companythis particular company offers a broad range of electronics, power and industrial equipment and services, particle beam therapy technologies, automotive products and consumer electronics, and have operations throughout the Americas). They are looking for a Desktop Systems Specialist to work in Local IT Group in Santa Clara, CA on a SHORT-90 day, Contract to Hire As part of the Customer Care management team within the company s IT America s Division, this role will be responsible for performing day-to-day operations of a Client Support team for their customers. Client support includes a wide range of services including desktop support, service desk, PC data backup, hardware and software break-fix. The individual in this role will act as part of a geographically distributed technical team of IT support personnel comprised of employees and contractors. The Desktop Specialist will set operational priorities along with the entire team and implement initiatives to provide high quality support to the customers. As part of this role, the specialist will be closely monitoring the team ticket queue, driving issue resolution, and for ensuring successful achievement of goals. The role will also include working with vendors, partners and customer groups to identify and remediate defects in products/services. This role requires strong technical skills and operational management skills as well as a focus on defect reduction and quality of services while providing exceptional customer experiences to end-users. Desktop Specialist Responsibilities: Provide day-to-day technical support to employees for network infrastructure and internal desktop systems software and hardware. Install, configure and troubleshoot desktop systems, workstations, servers and network issues in a heterogeneous environment. Maintains passwords, data integrity and file system security for the desktop/laptop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. Participate in or lead development of information technology and infrastructure projects, and help deploy solutions to customers. Conduct training programs designed to educate an organization s computer users about basic and specialized applications. Participate in the development, deployment of Client-Services solutions/services to companies in the Hitachi Group. Provide support to Executives and VIP and demonstrate capability to responsibly deal with sensitive or confidential information. Manage or use solutions for Windows Patching (WSUS), Asset Management (SCCM) to ensure HAL client environment is managed effectively. Perform 1st line Service Desk function that involves receiving and processing requests from customers via telephone, email, web/online submissions. Manage request processing within internal and external committed SLAs. Be an expert user of key ITSM tools (Service Now and InContact) Develop IT Knowledge Base articles for user education and reduction of repeat requests from customers. Identify patterns of break-fix in Client PC environment and conduct problem management analysis to reduce defects in our environment. Develop Root-Cause Analysis for high impact problems and communicate with IT management and key customer executives. Able to review and make updates to windows logon scripts, registry keys as an expert on the Windows PC environment. Desktop Specialist Qualifications: BA/BS in Computer Science or equivalent experience required Bilingual Japanese preferred Minimum of 5 years of experience as a Desktop Systems Specialist in an enterprise environment Windows Certification or equivalent work experience required A minimum of three years of hands on experience working with Active Directory Hands-on experience working with Service Now or similar ticketing system Must be self-directed and able to work on multiple projects simultaneously Excellent interpersonal and strong customer focus skills required Ability to work well with people from many different disciplines and regions with varying degrees of technical knowledge and experience Excellent oral and written communication skills essential Ability to adapt to a changing environment Ability to lead projects desirable Why Kelly ® ? With Kelly, you'll have direct connections to leading IT organizations in the best companies around the globe-offering you the chance to work on some of today's most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100™ companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today. About Kelly ® At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world. Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.