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Customer Services Advisors

Posted on Oct 18, 2019 by Carrot Insurance

Crewe, Cheshire, United Kingdom
Customer Service
Immediate Start
£17.1k - £18k Annual
Full-Time

Passionate About Delivering Customer Service - looking for a role that fits around your life? - We are looking for both full and part time employees. Flexible and key time shifts available.

About You

  • You'll be passionate about looking after our young drivers on the roads and will be confident communicating with people of all ages.
  • You may looking for flexible part time hours to satisfy a work life balance
  • You'll have excellent written communication skills and enjoy day to day contact with people over our live chat platform.
  • You will like to work within a team environment, constantly looking to ensure our customers receive the best outcomes every time.
  • Ideally, you'll have one or more years' experience in a similar environment (not essential)
  • You'll be warm, friendly and positive in nature
  • You'll be PC literate and be able to use outlook and excel
  • You'll be looking for progression through training and development - we are massively proud of the number of agents promoted from within.
  • You'll want to take an active part in the Carrot business, caring about what goes on

About the Role

  • You will be dealing with inbound customer requirements primarily by live chat but also telephone, email and social media.
  • You'll be making sure that all our customers receive the best possible experience whatever their query is.
  • You'll be working within a regulated environment ensuring we treat customers fairly
  • You'll identify where our customers would benefit from our additional products and introduce them to the customer.
  • You'll want to strive for excellence every time. contact, going beyond the norm to deliver what's right for our customers.
  • Flexible shifts that work around you and your life.
  • Salary will pro rated for part time workers.

What will I get in return?

  • We offer a role in a modern, airy office with a friendly team
  • Casual dress code.
  • 25 days holiday working up to 30 (plus bank holidays)
  • Cash health plan paid for by the Company - we like to look after you
  • Life Insurance
  • A range of discounts in High Street stores, restaurants, gyms, cinema tickets along with a bike to work scheme and childcare vouchers.
  • You'll receive a thorough 6 - week training plan that will provide you with all the tools you need to provide a first-class customer experience.
  • The opportunity to build a fantastic career with Carrot Insurance

Reference: 777266551

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