Desktop Support Technician

Spiceworks, Microsoft Deploy Toolkit

Middlesbrough - on site

£200 per day Inside IR35

We are looking for a highly capable 1st/2nd Line Desktop Support Technician to join our client, a large managed IT consultancy working onsite for their end client in Middlesbrough. This is a contract position within IR35.

Please note an enhanced DBS Check will be required prior to starting this role.

Job Summary:

To maintain all IT Systems to a high standard ensuring operational availability and to respond effectively to all help-desk requests.

Candidate Profile

• Ability to respond to a high volume of support tickets in a timely and professional manner, resolving and escalating when required
• Excellent customer service and communication skills
• Ensure the resolution of all IT incidents and service requests within agreed SLA's
• Experience within the education sector is highly desirable

Technical Skills:

• Ticketing Systems (Spiceworks)
• Service Now
• Windows 10/11 & Office 2016 and above
• Office 365

You will operate the help-desk, record and monitor system issues resolving or escalating when required.

3-6 months initially

Location: Middlesbrough - on site

Rate: £200pd inside IR35