Job Description:

• Service Readiness -DDTS approved Service Design Packages:
• All standard DDTS governance processes and templates should be used in relation to Operational Service Readiness.
• Service Design Packages (SDPs) that are assured (if created by the vendor partner) or
• created and approved by Service Design Review Board (SDRB) to include reviews of
• previously approved SDPs where changes have been made by the vendor partner
• SDPs need to comply with Defra DDTS' Service Design standards, with input from our
• various ITIL process subject matter experts (SMEs) and other stakeholders as defined
• within the SDP template and ways of working document
• Accepted response from SMEs, documented through the document review form (DRF),
• which is used to capture comments from SMEs on the SDPs
• SDPs to be built around the approved technical high-level design and the proposed
• support model
• The SDP should identify any service risks, clearly documenting mitigation actions and
• risk owners
• Creation and presentation of a summary of the SDP into the Service Design Review Board using approved templates
• Management of actions and resolution of caveats emanating from the SDRB meeting

Service Transition:

• Adoption of remedial actions following approved design phase
• Creation of Service Transition Template using Standard Operational Service templates
• Thorough and Robust engagement cross DDTS and client to ensure risks are understood accepted and publicised.
• Through and Robust planning using standard Operational Service Readiness processes to safely transition services into live service.
• Upon completion of Service Transition Template sharing and gathering of approved Service Readiness Certificate with relevant parties
• 100% completion of Service Transition Template and related activities and exceptions to this to be agreed by Head of Profession Operational Service Readiness.
• Publication of Warranty timelines and agreement of Warranty exit criteria,
• Upon completion of Warranty Criteria completions, publication and sign off with relevant parties of Operational Acceptance Certification.

Governance:

• The expected outcome is that the projects are approved by SDRB as per above and Stage Gate
• Board attendees, to move through this Stage Gate (Readiness for Service - Stage Gate 4):
• Expert service design opinion provided through Stage Gate reviews, particularly
• Readiness for Service Gate (stage gate 4)
• Resolution of outstanding queries/actions on the current Service Design tracker in use
• by BAU Service Readiness Team
• Delivery of Operational Transition and engagement with other colleagues to ensure Readiness for Service
• gate milestones TBC
• Support to the project lead to enable project delivery milestones to be met.
• Service Design activities need to have been completed and approved before XX date to
• enable Transition Management to be delivered within reasonable timescales.

In addition to the above:

• Attendance at weekly meetings with Operational Service Readiness to ensure knowledge sharing and completeness of information
• Fortnightly reporting on progress of all Services moving through Design and Transition to be shared with relevant parties
• Attendance at monthly Stakeholder programme review
• Targets around movement of projects out of Warranty to be agreed with programme
• Must hold a minimum qualification of ITIL Foundation