• IT Support Engineer - Level 1&2 Support
• Global Leading Technology Brand
• SaaS - Platform based Technology Services
• London/City/Hybrid Working
• £25,000-£35,000 + benefits package

Our client a global technology leader is currently looking for a IT Support Engineer:-

In this role as a IT Support Engineer will be responsible for providing Network/Infrastructure support to users across the business.

Responsibilities & Experience:-

• Work within the IT Support Team to provide excellent customer service to a mix of technical and non-technical stakeholders in a rapidly growing business.
• Being hands-on and acting as the point of contact for IT issues in the London HQ Office.
• Assist in configuring new hardware and software for new employees joining the business
• Using Azure, 365 and AD to administer and manage access and permissions.
• Create and maintain detailed documentation for tasks and processes managed by the IT team, for both end-users and other IT staff using Confluence.
• Support of cloud-based telephone system (DialPad).
• Purchasing of new IT equipment for new and existing staff members.
• Managing the Office-based IT services; Wi-Fi, Network, 802.1x, Internet connectivity, AV equipment.
• Arranging Shipping and collection of hardware for remote users.
• There will be occasional travel required to other offices, where all travel will be prepaid.