Service Delivery Manager

Essential Requirements:

• Location: Hybrid (2 days on-site in Coventry)
• Clearance: Active SC Clearance required
• Contract: Inside IR35 - 6 months
• Shifts: 24/7 support, on-call availability

Technical Skills & Experience:

• 10+ years in Infrastructure & Cybersecurity domains
• Strong ITIL knowledge (Incident, Change, Problem Management)
• SIEM, IAM/PAM, Firewalls, Vulnerability Management, Encryption, Cloud/On-Prem Infrastructure
• Hands-on experience with tools like:
• Managed Engine Ops (Performance & Availability Monitoring)
• Trellix (AV malware, SIEM, DLP, Encryption, EPO)
• Tenable SC (Vulnerability Management)
• AXIOM (HRSM Security - Log Inspection, Investigation)
• ARCON (Endpoint Privilege Management)
• CISCO FNC (Firewall Management Console)
• CISCO Firepower & Fortigate (Remote Access)

Service & Delivery Management:

• Lead L2 & L3 teams in 24x7 support
• Track KPIs and monitor SLAs to ensure performance & avoid penalties
• Governance model - regular reporting (Daily, Weekly, Monthly, Quarterly)
• Stakeholder engagement - manage escalations & communicate risks/issues
• Project & Risk Management - maintain risk register, plan mitigation strategies
• Drive continuous improvement in IT service operations

Desired Certifications (Preferred, Not Mandatory):

• Cybersecurity certifications (CISSP, CISA, CISM, GIAC, SANS, ISACA, ISC2)

Candidates must be eligible to work in the UK without Visa restrictions.

Candidates must have active SC Clearance

Candidates must submit a CV for consideration