Job Title: 1st Line Support Analyst/Helpdesk

Job Type: Full-Time, Permanent

Location: Gloucester (4 days a week on site)

Our client is looking for a 1st Line Support Analyst to help keep their business running smoothly by providing first-line support across their IT systems.

Key Responsibilities:

• Act as the first point of contact for IT support requests.
• Diagnose and resolve core IT issues - Windows OS, O365
• Manage and maintain IT equipment.
• Create and update user documentation.
• Issue resolution or escalation.

Soft Skills:

• Eager to learn and develop new IT skills.
• Organised, motivated, and able to work independently.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities with a keen eye for detail.
• Patient and approachable when working with users of varying technical abilities.
• Full UK driving licence.

Desirable Skills:

• Knowledge of M365 administration, Windows & Mobile OS troubleshooting.
• IT certifications (eg, CompTIA A+).

If you are enthusiastic about IT support and want to make a difference, apply now and provide us with an up-to-date copy of your CV for consideration!