Job title:

ServiceNow Senior Tech Lead (ITSM/ITOM)

Will the role be 100% remote, hybrid or 100% office?

Hybrid (3 Days Work from Office)

If the role is hybrid/office based specify location:

Wokingham

Duration of assignment:

6 months

Role description:

Responsible for Designing, Implementing & Developing ServiceNow modules (ITSM, ITOM, ITAM). Support and collaborate with process owners, enhancing core applications and ensuring delivery and on-going support of IT solutions. Should provide technical expertise to evaluate the impacts and links between structure, people, process, and technology.

Strong knowledge in ITAM

Key responsibilities:

Deep understanding of the key technologies used by building ServiceNow integration solutions including Integration Hub, SSO, Rest services etc.

Should have built and applied insight about emerging technology, including ServiceNow roadmap capabilities, to develop and deliver new digital solutions.

Hands-On experience on MID Server Integrations

Implementation experience in ServiceNow Discovery & ITAM modules

Hands-on experience in hardware/software asset reconciliation

Experience in installing HAM/SAM Modules

Knowledge on ITIL modules such as Incident, Problem, Change & Request fulfilment.

Hands-on experience in Creating and maintaining API's and data integration processes between ServiceNow and other services.

Should be able to build customized dashboards and reports based on client's requirements.

Implementation and customization of Agent Workspace and Service Portal

Having knowledge of ITOM Event Management, Health Log Analytics, Metrics Intelligence modules are preferred.

Should have experience in deploying packages across test/prod instances.

Having ATF experience is preferred.

Must have interest to coach/mentor junior engineers and deliver assigned tasks

Key skills/knowledge/experience:

Hands-on development experience in the ServiceNow platform notably ITSM, ITOM, ITAM

Experience with Agile and Scrum development approaches.

Strong experience in Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.).

Experience in loading data into SNOW from third party system using Web Services and Import Sets.

Should have experience at UI Scripting, UI Action UI Policy, UI Macro, Business Rules, Workflow development, service-now admin, Reporting in ServiceNow SQL, Database view in ServiceNow.

Person specification:ie, negotiating, client facing, communication, assertive, team leading/team member skills, supportive.