Location: London

Duration: Permanent

Key Essential Skills:

• 5+ years of experience in Wintel environments.
• Incident management and troubleshooting in a 24/7 NOC environment.
• Strong knowledge of Windows Server (2012, 2016, 2019).
• Proficiency in Active Directory, Group Policies, and DNS/DHCP.
• Hands-on experience with endpoint solutions (eg, SCCM, Intune, or similar), endpoint deployment, and patch management.
• Hands-on experience with VMware or Hyper-V virtualization technologies.
• Solid understanding of networking fundamentals (TCP/IP, LAN/WAN).
• Familiarity with ITIL processes and ticketing systems (eg, ServiceNow).
• Experience in monitoring tools (eg, SolarWinds, SCOM).
• Prior experience in the banking/financial services industry.

Desirable Skills:

• Scripting skills (PowerShell, Batch Scripting).
• Familiarity with backup solutions (eg, Veeam, NetBackup).
• Exposure to cloud technologies such as Azure or AWS.
• Knowledge of security practices and tools.
• Certifications such as Microsoft Certified: Azure Administrator Associate, VMware VCP, MCSE or ITIL Foundation

Overview:

We are looking for four proactive and skilled Wintel Engineers to join our Network Operations Center (NOC) team. You will play a critical role in maintaining, troubleshooting, and optimizing our Wintel infrastructure in a dynamic and fast-paced banking environment.

The ideal candidates will bring hands-on experience in Wintel technologies, a strong sense of ownership, and the ability to work collaboratively in a 24/7 operational setup. This is a fantastic opportunity to grow within a challenging and rewarding environment.

Role & Responsibilities:

• Monitor and maintain the health and performance of Windows Servers and related infrastructure.
• Manage and resolve incidents, ensuring SLA adherence and prompt resolution of issues.
• Perform root cause analysis for recurring incidents and implement preventive measures.
• Support Active Directory management, including user accounts, security groups, and GPOs.
• Collaborate with other teams to ensure seamless integration and operation of systems.
• Participate in patch management and regular system updates.
• Provide input on process improvements to enhance operational efficiency.
• Maintain accurate documentation of systems, procedures, and troubleshooting steps.
• Participate in on-call rotation to provide 24/7 support as required.

Outline Thebes Group:

Thebes, a seasoned IT Managed Service provider with a 19-year track record, offers fast, flexible, and value-driven solutions, tailored to propel your organization into the next phase of its IT journey. Our unique Assured Outcome Provider (AOP) methodology prioritizes quality service, industry-leading solutions, and tangible ROI over conventional metrics like headcount and price lists. In our commitment to putting your needs first, we specialize in strategic IT consultancy, efficient project execution, ITaaS management, and staffing augmentation with our network of skilled professionals.

What sets us apart is our proficiency in harnessing cutting-edge AI and Cloud technologies for cost optimization, ensuring that your IT infrastructure not only meets but exceeds expectations. We don't just deliver services; we curate digital solutions that align seamlessly with your business objectives. With a relentless focus on delivering outcomes, we do things for you, not to you, constantly adding value to your operations. Trust Thebes to be your partner in achieving IT excellence, where innovation and efficiency converge for unparalleled success.